My Cart

Close

Frequently asked Questions

How long does it take to ship my order?

Once your order has been placed we take 1-5 business days to process your order before it is picked up by our courier. We will endeavour to get your order out as soon as possible. You will receive a shipping email once your order has left our warehouse.

 Do you have an actual store?

Unfortunately no we don't as we are an online business only.

 Do you offer gift cards?

We offer gift cards in set amounts available for purchase through our website.

 Can I place a phone order?

Yes.  To place a phone order please call 0423143163

 What method of payments do you accept?

We accept VISA, Mastercard and Pay Pal. We also accept Google Pay, Shopify Pay and Apple Pay

 How much does shipping cost?

Free Express Shipping with all orders over $200 AUD

Australia Post Express eParcel (1-3 business days)  $10

Do you ship overseas?

At this stage we only ship Australia wide.

 Can I get a refund?

We do not offer refunds for a change of mind or incorrect purchase.  We will gladly offer a credit note in the form of a gift card within 10 days of purchase if you would like to return your item.  An email will need to be sent to info@cvlcha.com for all return enquiries.

Please also read our returns information as per our website

What happens if I receive a faulty product?

We provide ourselves on delivering beautiful pieces of quality jewellery and if it isn’t right please email us at info@cvlcha.com

Customer mishandling and wear and tear is not considered a fault.

 Do you offer a warranty?

Our pieces come with a 6 month warranty. This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials only. We will offer a replacement once the item has been proven faulty.  Warranty does not cover general wear and tear.

 My jewellery has tarnished what should I do?

All our pieces are made to be worn everyday but are delicate in nature and should be treated carefully.  It is very normal for pieces to tarnish due to your skins acidity, particular creams/lotions, storage conditions or contact with water. If you have any questions regarding cleaning please email us at info@cvlcha.com

 How can I contact you?

Please email us at info@cvlcha.com Or call us on 0423143163