Returns & Exchanges
Returns & Exchanges
We want you to love every piece you receive. If something isn't quite right, we're here to help.
Returns
Eligible items may be returned within 10 days of receiving your order.
To be eligible for a return, items must be:
- Unworn
- In their original condition
- Returned in their original CVLCHA packaging
Once your return has been received and approved, your refund will be processed to your original payment method within 5 business days.
Unless an item is confirmed as faulty, return shipping costs are the responsibility of the customer.
Change of Mind
We accept change of mind returns within 10 days of delivery.
For hygiene reasons, earrings cannot be returned unless they are faulty.
Exchanges
Eligible items may be exchanged provided they are:
- Unworn
- In their original condition
- Returned with their original packaging
Customers are responsible for return shipping costs on exchanges unless the item is deemed faulty.
Faulty Items
Every CVLCHA piece is carefully inspected before it leaves us.
If you believe your item has a manufacturing fault or has arrived damaged, please contact us within 10 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
If your claim is approved, we'll arrange the appropriate solution, including a replacement, repair or refund where applicable.
For approved warranty claims, return shipping costs will be covered by CVLCHA.
Sale Items
Items purchased during promotional events, clearance sales or using discount codes are considered final sale and cannot be returned unless deemed faulty under Australian Consumer Law.
International Returns
International customers are welcome to return eligible items.
Return shipping costs remain the responsibility of the customer unless the item is confirmed to be faulty.
Returning Your Order
We recommend using a tracked shipping service when returning your order, as CVLCHA cannot accept responsibility for items lost during return transit.
Return Address
CVLCHA
PO Box 2382
Taren Point NSW 2229
Australia
Questions?
If you have any questions regarding a return or exchange, we're always happy to help.