Return and Exchange Policy

Please choose carefully with your purchase.

Refunds

We offer refunds to your original payment method for eligible returns.

Returns must be requested within 10 days of receiving your order and items must be returned:

• Unworn

• In original condition

• In original CVLCHA packaging

Once your return is received and inspected, your refund will be processed within 5 business days.

Return shipping costs are the responsibility of the customer unless the item is deemed faulty.

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Change of Mind

We accept returns for change of mind within 10 days of delivery.

Due to hygiene regulations, earrings cannot be returned unless faulty.

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Exchanges

We offer exchanges for eligible items that are returned:

• Unworn

• In original condition

• With original packaging

Return shipping for exchanges is payable by the customer.

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Faulty Items

If your item is faulty or damaged, please contact us within 10 days of receiving your order.

Email: customercare@cvlcha.com

Please include:

• Order number

• Description of the issue

• Clear images

If approved, we will cover return shipping and offer a replacement or refund.

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Sales & Promotions

Items purchased during sales or using promotional codes are final sale and cannot be returned unless faulty.

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Shipping & Returns Responsibility

We recommend using a tracked shipping service, as CVLCHA is not responsible for returns lost in transit.

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International Returns

For international orders, return shipping costs are the responsibility of the customer unless the item is faulty.

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Return Address

CVLCHA

PO BOX 2382

Taren Point NSW 2229

Australia